Branded Order Policy

1. What this policy covers

This policy applies to any item that is embroidered, printed, personalised or otherwise produced to your specification, including bespoke sizing, custom colours and custom fabric.

It forms part of our Terms of Service and should be read alongside our Returns & Exchanges policy.

2. Branded items cannot be returned

Branded and personalised items are made to your specification and cannot be returned or exchanged. A digital proof is sent for your approval before production begins.

This applies because goods produced to your specification cannot be resold to another customer. The proof approval step exists to make sure the specification is correct before any production takes place.

This does not affect your rights where an item is faulty or where we have supplied something different from the approved proof. See section 6.

3. How the branding process works

Step 1 — You provide your artwork

Send us your logo or artwork in a suitable format. Vector files (AI, EPS, PDF or SVG) give the best results. High-resolution PNG or JPG files can usually be used but may need to be redrawn, and we will tell you if that is necessary.

Step 2 — We prepare a digital proof

We prepare a digital proof showing how your branding will appear on the garment, including size and placement.

Proofs are normally shared within 3-5 working days of receiving your artwork and confirmed order.

Step 3 — You approve the proof

Please check the proof carefully, including spelling, colours, size and placement. Production begins only once you confirm your approval in writing.

Step 4 — Production and delivery

Once approved, we produce your order and deliver it in line with our Shipping & Delivery policy. Production time begins from the date of proof approval, not the date of order.

4. Your responsibility at proof stage

Approval of the proof confirms that the artwork, spelling, colours, size and placement are correct.

We produce exactly what is approved. Where an error is present in the approved proof and is reproduced in the finished goods, we are not able to accept a return or provide a replacement free of charge.

Please take particular care with names, job titles and spellings, and have the proof checked by whoever is responsible for the order internally before approving it.

5. Artwork, rights and quality

By supplying artwork you confirm that you own it or are authorised to use it, and that our use of it to fulfil your order does not infringe anyone else's rights.

Where artwork supplied is not of sufficient quality to reproduce well, we will tell you and may offer to redraw it. Any charge for redrawing will be agreed with you before we proceed.

6. Faults and errors on our part

If branded goods are faulty, or if the branding does not match the approved proof, contact us within 2 days of delivery with photographs and your order number.

Where a fault or a discrepancy against the approved proof is confirmed, we will replace the affected items at our cost or issue a refund.

7. Colour matching

Thread and print colours are matched as closely as possible but exact colour matching cannot be guaranteed across different fabrics, dye lots or branding methods.

Where precise colour matching is essential, please request a physical sample before placing your order.

8. Cancellation of branded orders

A branded order may be cancelled at any point before you approve the proof.

Once the proof is approved and production has begun, the order cannot be cancelled.

9. Minimum quantities and setup charges

Minimum order quantities apply to branded items and are shown on each product page.

A one-off setup or digitising charge may apply per design. This is charged once per design, not per garment and not per placement.

10. Reorders

Where you reorder the same branding on the same garment, we hold your approved artwork on file. A fresh proof is not normally required and a repeat setup charge does not normally apply.

11. Contact

Questions about this policy, or requests relating to your information, can be sent to:

Name: Mr Aseem

Contact number: +971565256238

Email: support@attirecorp.com

ATTIRECORP TRADING LLC ("AttireCorp", "we", "us"), a company registered in Dubai, United Arab Emirates. TRN: 104089903900003

Registered address: Suite 507, The Binary by Omniyat Tower, Business Bay, Dubai, UAE.