Returns & Exchange

1. Overview

We want you to be satisfied with your uniforms. If something is not right, this policy explains what can be returned, what cannot, and how to arrange it.

Different rules apply to standard stock items and to branded or made-to-order items. Please read section 4 carefully before placing a branded order.

2. Standard stock items

Unbranded items held in ready stock may be returned if all of the following apply:

•      You notify us within 2 days of delivery.

•      The items are unworn, unwashed and unaltered.

•      The original tags and packaging are intact.

•      You can provide the order number or invoice reference.

3. Exchanges

Where a size is incorrect, we will exchange unbranded ready-stock items for a different size subject to availability and the conditions in section 2.

For bulk orders we recommend ordering samples before committing to a full size run. Samples help avoid sizing issues across a large order and are the most reliable way to confirm fit.

4. Items that cannot be returned

The following cannot be returned or exchanged except where they are faulty or incorrectly supplied:

•      Any item that has been embroidered, printed or otherwise branded to your specification.

•      Any item personalised with a name, role or other individual detail.

•      Any item manufactured to order, including bespoke sizing, custom colours and custom fabric.

•      Items that have been worn, washed, altered or laundered.

•      Underwear, socks and any item marked as non-returnable for hygiene reasons.

This exclusion applies because branded and made-to-order goods are produced specifically for you and cannot be resold. A digital proof is provided for your approval before production begins, and approval of that proof confirms the specification. Please see the Branded Order Policy for full details.

5. Faulty or incorrect items

If an item arrives faulty, damaged or different from what you ordered, contact us within 2 days of delivery with your order number and photographs of the issue.

Where a manufacturing fault or a supply error is confirmed, we will repair, replace or refund the item at our discretion, and we will cover the cost of return shipping.

This applies to branded items as well as unbranded items. A fault in manufacture or an error on our part is always our responsibility, regardless of whether the item was branded.

6. How to arrange a return

•      Contact us with your order number and the reason for the return.

•      Wait for confirmation and return instructions before sending anything back. Returns received without prior confirmation may not be accepted.

•      Send the items to the address we provide, in their original condition and packaging.

•      Keep proof of postage until the return has been processed.

7. Refunds

Approved refunds are issued to the original payment method. Where payment was made by bank transfer, the refund is made to the originating account.

Please allow 14 working days for the refund to be processed once we have received and inspected the returned items.

8. Bulk and contract orders

Bulk orders placed under a quotation or a purchase order may be subject to specific terms agreed at the time of order. Where those terms differ from this policy, the agreed terms apply.

9. Contact

Questions about this Exchange & Return Policy, or requests relating to your information, can be sent to:

Name: Mr Aseem

Contact number: +971565256238

Email: support@attirecorp.com

ATTIRECORP TRADING LLC ("AttireCorp", "we", "us"), a company registered in Dubai, United Arab Emirates. TRN: 104089903900003

Registered address: Suite 507, The Binary by Omniyat Tower, Business Bay, Dubai, UAE.